At KNOT, we respect your privacy. This policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
Information We Collect
Information you provide
- Account information: name, email, password when you create an account
- Order information: shipping address, billing address, and payment details (processed securely by Shopify)
- Communication: any messages you send us via contact forms or email
- Newsletter sign-up: email address when you subscribe to our mailing list
Information collected automatically
- Device information: browser type, operating system, and screen size
- Log data: IP address, pages visited, time spent on pages, and referring URLs
- Cookies: essential cookies for cart functionality and analytics cookies to improve our service
How We Use Your Information
- To process and fulfill your orders, including shipping and payment verification
- To provide customer support and respond to your inquiries
- To send order confirmations, shipping updates, and related communications
- To improve our website, products, and customer experience
- To send marketing communications (if you've opted in) — you can unsubscribe at any time
- To detect and prevent fraudulent transactions
Information Sharing
We do not sell, rent, or trade your personal information. We only share information with:
- Shopify: our e-commerce platform, which processes orders and stores customer data securely
- Payment processors: for secure transaction handling (Stripe, PayPal, etc.)
- Shipping carriers: to deliver your orders to the provided address
- Analytics services: anonymous, aggregated data for website improvement
Data Security
We implement reasonable security measures to protect your personal information. All transactions are processed over secure HTTPS connections, and sensitive data is encrypted at rest and in transit. However, no internet transmission can be guaranteed to be 100% secure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Export your data in a portable format
To exercise these rights, contact us at studio@shixiang.co.
Cookies
We use cookies to enhance your browsing experience. Essential cookies are required for the shopping cart and checkout to function. Analytics cookies help us understand how visitors use our site. You can disable cookies in your browser settings, but this may affect site functionality.
Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have done so, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. Material changes will be communicated via email or a prominent notice on our website. The "Last updated" date at the top of this page indicates the current version.
Contact Us
For privacy-related questions, contact us at:
- Email: studio@shixiang.co
- We are an online-only studio, hand-rolling incense in small batches from China.