Last updated: January 2026
Where We Ship From
We hand-roll and ship every batch directly from our studio in China. By shipping studio-direct — without distributors or warehouses in between — we keep our prices honest and our quality controlled. You're buying from the people who made it.
Transparency matters. We'd rather be upfront about a 7–14 day delivery than promise 2-day shipping we can't keep. You'll always know what to expect.
Processing Time
All orders are processed within 1–2 business days of purchase. Orders placed on weekends or holidays will be processed the next business day. You'll receive a confirmation email with tracking information once your order ships.
Shipping Rates & Delivery Times
| Region | Estimated Delivery | Cost |
|---|---|---|
| United States | 7–14 business days | Free |
| Canada | 10–18 business days | Free |
| United Kingdom & EU | 10–20 business days | Free |
| Australia & NZ | 10–20 business days | Free |
| Other countries | 15–25 business days | Free |
Delivery times are estimates and may vary due to customs processing, holidays, or remote locations. Tracking is provided for all orders.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can track your package at any time:
- Click the tracking link in your shipping confirmation email
- Contact us with your order number and we'll send an update
Customs & Import Duties
International orders may be subject to customs duties or import taxes charged by your country. These charges are not included in the product price or shipping cost, and are the responsibility of the customer. Most orders under $800 ship duty-free to the US, but please check with your local customs office for details.
Damaged or Lost Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We'll work with the carrier to resolve the issue and send a replacement if needed.
Note: Please save all original packaging material when reporting a damaged item. Photos of the damage may be required for insurance claims.
Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible. We can update the address if the order hasn't shipped yet. Once an order is in transit, we cannot redirect it.
Contact Us
For shipping questions, contact us at:
- Email: studio@shixiang.co