Terms of Service

1. Use of Website

By using shixiang.co, you agree to:

• Use the site in compliance with all applicable laws and regulations
• Provide accurate and truthful information when placing orders or creating accounts
• Not attempt to interfere with the proper functioning of our website
• Not engage in any activity that could compromise the security or integrity of our systems

2. Orders and Purchases

Order acceptance

Your order is accepted when you receive an order confirmation email. We reserve the right to refuse or cancel orders at our discretion, including if the product is out of stock, there's an error in pricing, or we suspect fraudulent activity.

Pricing

All prices are listed in USD and include applicable taxes where required. We reserve the right to adjust prices at any time. The price charged will be the price displayed at the time of purchase.

Payment

We accept Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay. Payment is processed securely through Shopify Payments. By placing an order, you authorize us to charge your selected payment method.

3. Product Information

We strive to provide accurate product descriptions, images, and specifications on our website. However, slight variations in scent, color, or finish may occur between batches due to the natural materials we use and the hand-rolling process. These variations do not constitute a defect.

4. Shipping and Delivery

Shipping times and costs are calculated at checkout. Estimated delivery dates are provided for reference only and are not guaranteed. We are not responsible for delays caused by carriers, weather, or other circumstances beyond our control. For complete details, see our Shipping Policy.

5. Returns and Exchanges

We offer a 14-day return policy for unused products in their original packaging. For hygiene reasons, opened or used incense cannot be returned unless defective. Custom or final sale items are not eligible for return. For complete details, see our Return Policy.

6. Intellectual Property

All content on our website, including text, images, logos, product designs, and brand assets, is the property of KNOT Co. or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or use this content without our written permission.

7. Disclaimers

Our incense is made from natural woods, resins, and plant-based binders. Always burn incense in a well-ventilated area on a heat-safe surface, keep away from flammable materials and children or pets, and never leave burning incense unattended. We are not liable for damages resulting from misuse, improper burning, or failure to follow the burn & care instructions.

THE PRODUCTS SOLD ON THIS SITE ARE INTENDED FOR INCENSE BURNING USE ONLY. ALWAYS FOLLOW THE BURN & CARE INSTRUCTIONS PROVIDED ON THE PRODUCT PAGE AND PACKAGING.

8. Limitation of Liability

To the fullest extent permitted by law, KNOT shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our total liability for any claim shall not exceed the purchase price of the product giving rise to the claim.

9. Account Terms

If you create an account, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these Terms.

10. Modifications

We may update these Terms from time to time. Changes are effective upon posting to our website. Your continued use of our site after changes constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved exclusively in the state or federal courts located in New York.

12. Contact Information

Questions about these Terms? Contact us at:

• Email: studio@shixiang.co
• Live chat: Tue–Sat 10–6 ET